Privacy policy

Privacy Policy

INTRODUCTION AND OVERVIEW

This Privacy Policy explains what information StellaJoya LLC ("StellaJoya", "we", "our" or "us") collects, why we collect this information, and how we use the information we collect as well as your rights and choices regarding such information. Our Privacy Policy applies to our collection of your information in our stores, on our website, our collection of your information via any channel that you may interact with us, including but not limited to, postal mail, email, phone, live chat, SMS/MMS/text, social media platforms and your use of any online service location that posts a link to this Privacy Policy and all features, content, and other services that we own, control, or make available via any channel (collectively, the "Service").

StellaJoya encourages you to periodically review this Privacy Policy to learn about our privacy practices.

SPECIFIC PROVISIONS FOR RESIDENTS OF CALIFORNIA: If you are a California resident, California law may provide you with additional rights regarding our use of your personal data - please see the "Additional Disclosures for California Residents".

SPECIFIC PROVISIONS FOR RESIDENTS OF NEVADA:If you are a resident of Nevada, the law of Nevada may provide you with additional rights regarding our use of your personal data - please see the "Additional Disclosures for Nevada Residents".

PROVISIONS FOR RESIDENTS OF THE EU:If you are a resident of the European Union, the General Data Protection Regulation (“GDPR”) applies to the processing of your personal data - please see the "Additional Disclosures for Residents of the EU".

If you have questions or concerns about our privacy policy, please contact StellaJoya as set forth in the section entitled "Contact Us" below.

COOKIES

StellaJoya collects data through the use of cookies, web logs, web beacons, pixels and other tracking technologies (now and hereafter developed) ("Tracking Technologies").

The cookies we use fall into three categories: - Required Cookies: These cookies are required to enable core platform functionality and are therefore always enabled. This includes remembering your selected country and language, tracking your movement on and usage of our services for statistical purposes, storing whether you are logged in or not and storing your shopping bag and wish list items. We won’t ask for your consent to place those cookies because we have a legitimate purpose for setting them, but you can find a list of the cookies in our third-party cookie list (linked below). - Analytic Cookies: These cookies are optional and allow us to track and analyze your experience of the Services, to optimize your shopping experience, to invite you to provide feedback, and to allow you to interact with product reviews. - Social media and Advertising Cookies: These cookies are used by advertising companies to serve ads that are relevant to your interests and to personalize marketing both within and beyond our Services including social media. Those partners (e.g., Facebook and Google) may combine that information with other information they have collected from you. These partners collect data directly from your web browser and the processing is subject to their own privacy policies.

WHAT INFORMATION WE COLLECT

We collect a variety of types of information. Examples include:

Contact information,such as your name, address, phone number, or email address.

Purchase information,such as the items you purchase, items you have altered or custom made (including measurements), payment method and payment information (such as debit or credit card number and information), billing and shipping address, and contact information (such as for receipts or order updates).

Preference information,such as your contact and marketing preferences, and brand and merchandise interests.

Demographic information,which may include age or birthdate, gender, ZIP code, and other information about you.

Device and browsing information,including information about your phone, tablet, computer, or device, and online browsing activity (collectively, “automatically collected information”). Automatically collected information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. Automatically collected information also may include information about when and how you access and use our website or mobile application, such as the date and time of your visit or use, the websites you visit before coming and after leaving our website, how you navigate and what you search for using our website and mobile application, the website pages and items you view using our website and mobile application, and the items you purchase.

From social media platforms and networksthat you use in connection with our website or mobile application, or that share or allow you to share information with us, such as Facebook, Twitter, Pinterest, TikTok and Instagram. For example, if you use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our website (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media), we will collect the information that you share with us, or that those social media platforms or networks share with us. For more information about social media platforms and network privacy practices, please review the privacy policies and settings of the social media platforms and networks that you use.

HOW WE USE INFORMATION

We use the information that we collect to conduct our business and to provide you with the best possible products, services, and experiences. We also may combine any or all the information that we collect or obtain.

Examples of how we use information include:

To provide you with products and services,such as to fulfill your orders and process your payments; process, maintain and service your account; and to provide you with products and services that we think you will like.

To respond to you,such as when you place an order; call us; make a request or inquiry; enter a contest or sweepstakes; or share a comment or concern.

For marketing and advertising,such as sending you marketing and advertising communications.

For analytics,such as understanding how you use our website; understand how you shop with us; determine the methods and devices used to access our website; and improve our website.

For our business purposes,such as: to operate and improve upon our business and lawful business activities; to maintain our programs, accounts, and records; for research; to determine your satisfaction with our products and services; to detect and prevent fraud or misuse of our services; and for any other business purpose that is permitted by law.

For legal and safety purposes,such as to defend or protect us, our customers, you, or third parties, from harm or in legal proceedings; protect our rights; protect our security and the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of product recalls or safety issues.

From third parties,such as service providers that we use, analytics companies, advertising networks and cooperatives, third parties that provide us with information about you and the different devices you use online, and other third parties that we choose to collaborate or work with.

YOUR CHOICES AND ACCESS REQUESTS

We strive to offer you choices about how personal information is used and shared. Your choices include:

Online Advertising.You can manage third party advertising preferences for some of the third parties we work with to serve advertising across the Internet by clicking here and by utilizing the choices available at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices. We do not guarantee that all the third parties we work with will honor the elections you make using those options, but we strive to work with third parties that do.

Social Media Platforms and Networks.We encourage you to review your privacy options and settings with the social media platforms and networks you use to understand what choices you have about sharing information from those platforms and networks with us.

Email Choices.You can opt out of marketing or advertising emails by utilizing the “unsubscribe” link or mechanism noted in marketing or advertising emails you receive from us. You may also request to opt out of marketing or advertising emails by contacting us through one of the methods specified in the “Additional Information and Contacting Us” Section below, and sharing the email address at which you are receiving marketing or advertising emails.

Direct Mail Choices.You may opt out of receiving marketing or advertising by direct mail by contacting us through one of the methods specified in the “Contact Us” section below, and sharing the name and mailing address that you would like to opt out. Please note that these requests may take up to 8-10 weeks to become effective.

Telephone Choices (calls and texts).You may opt out of receiving marketing or advertising calls or text messages by contacting us through one of the methods specified in the “Contact Us” section below, and sharing the phone number that you would like to opt out. For text messages, you also may be able to text “STOP” in response to a text message that you receive.

Mobile Location Choices.You may choose not to provide your location to us in connection with your use of our mobile application by declining any prompt requesting location information, and by customizing your mobile device settings to prevent sharing of location information. We may also collect location data when you have our mobile application installed on your device and your device is near our store or store systems (such as systems that offer personalized content), even if you are not currently using the mobile application. You may prevent this by customizing your mobile device settings to prevent sharing of location information or by disabling Bluetooth on your device.

SECURITY AND FRAUD

We take steps to help protect the confidentiality and security of personal information you share with us through our website and mobile application. In general, information transmitted through the Internet may not be perfectly secure, and we are unable to guarantee the security of your personal information. We encourage you to take steps to help protect the confidentiality and security of your account and personal information, including by doing the following: installing the latest security updates and anti-virus software on your computer to help prevent malware and viruses; using complex passwords (a minimum of 7 alpha/numeric case sensitive characters); not using the same password on more than one website; not sharing your password with others; password protecting your computer and mobile device; and sign out/log off of website sessions so that your session is closed, especially when using a public computer. You may encounter websites, emails or texts that try to lure you into providing personal information with an offer such as a StellaJoya Gift Card. StellaJoya does not sponsor or endorse these offers. If you become aware of any potentially fraudulent activity on a website or in an email or text, please forward the information to support@stellajoya.com so that we can follow up.

INTERNATIONAL TRANSFER

StellaJoya is based in the U.S. and the information we collect is governed by U.S. law. Your information may be stored and processed in the United States or any other country in which StellaJoya or its affiliates, service providers, related entities or agents maintain facilities and by using this Website, you consent to any such transfer of information outside of your country – however not applicable to EU residents. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Service or provision of any information therefor constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the U.S. and other jurisdictions as set forth in this Privacy Policy. If you are an EU resident and your data is collected in Europe, we will transfer your personal data subject to the section "Additional Disclosures for Residents of the EU".

CHILDREN’S PRIVACY

StellaJoya does not knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you believe that your child under the age of 13 has submitted personal information to LINX in connection with our website or mobile application, and without prior verifiable parental consent, please contact us at support@stellajoya.com so that we can take steps to delete the personal information that she or he provided.

ADDITIONAL DISCLOSURES FOR CALIFORNIA RESIDENTS

These additional disclosures for California residents apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 ("CCPA") provides additional rights to know, delete and opt out, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.

California Notice of Collection

In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA:

Identifiers, such as name, email address, phone number account name, IP address, and an ID or number assigned to your account.
Customer records, such as billing and shipping address.
Demographics, such as your age or gender. This category includes data that may qualify as protected classifications under other California or federal laws.
Commercial information, such as products or services history and purchases.
Internet activity, such as your interactions with our Service.
Audio or visual data, such as photos or videos you share with us or post on the Service.
Geolocation data,
Employment and education data, such as data you provide when you apply for a job with us.
Inferences, such as information about your interests, ring size preferences and favorites.

For more information on information we collect, including the sources we receive information from, review the "Information We Collect" section. We collect and use these categories of personal information for the business purposes described in the "Use of Information" section, including to provide and manage our Service.

We use and partner with different types of entities to assist with our daily operations and manage our Service.

StellaJoya does not sell your personal information.

Right To Know and Delete

If you are a California resident, you have the right to delete the personal information we have collected from you and know certain information about our data practices in the preceding 12 months. You have the right to request the following from us:

The categories of personal information we have collected about you.
The categories of sources from which the personal information was collected.
The categories of personal information about you we disclosed for a business purpose or sold.
The categories of third parties to whom the personal information was disclosed for a business purpose or sold.
The business or commercial purpose for collecting or selling the personal information; and
The specific pieces of personal information we have collected about you.

To exercise any of these rights, please email a customer service representative at support@stellajoya.com. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.

Authorized Agent

You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent's permission to do so and verify your identity directly.

Right To Non-Discrimination

You have the right not to receive discriminatory treatment by us for the exercise of any of your rights.

Shine The Light

If you are a customer in California, in addition to the rights set forth above, you have the right to request information from StellaJoya regarding the way StellaJoya shares certain categories of personal information as defined by California's "Shine the Light" with third parties and/or affiliates for their own direct marketing purposes. To receive this information, send us a request at the address set forth in the section entitled "Contact Us" above. Requests must include "California Privacy Rights Request" in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that StellaJoya may provide this information in a standardized format that is not specific to you and is not required to respond to requests made by means other than through the provided e-mail address or mail address.

Postings

Any California residents under the age of eighteen (18) who have registered to use the Service and posted content or information on the Service, can request that such information be removed from the Service by sending an e-mail to the e-mail address set forth in the section entitled "Contact Us" below. Requests must state that the user personally posted such content or information and detail where the content or information is posted. We will make reasonably good faith efforts to remove the post from prospective public view.

ADDITIONAL DISCLOSURES FOR NEVADA RESIDENTS

Nevada law (NRS 603A.340) requires each business to establish a designated request address where Nevada consumers may submit requests directing the business not to sell certain kinds of personal information that the business has collected or will collect about the consumer. If you are a Nevada consumer and wish to submit a request relating to our compliance with Nevada law, please contact us at support@stellajoya.com.

StellaJoya does not sell your personal information.

ADDITIONAL DISCLOSURES FOR RESIDENTS OF THE EU

Data Controller

StellaJoya, located at the address in the section entitled "Contact Us" above, is the controller with respect to information you provide through the Service.

Lawful Basis

We use personal data collected through our Services only when we have a valid reason and the legal grounds to do so. We determine the legal grounds based on the purposes for which we have collected your personal data.

The legal grounds may be one of the following: Consent, GDPR art. 6 (1) (a): For example, where you have provided your consent to receive marketing emails from us. You can withdraw your consent at any time. In the case of marketing e-mails, you can withdraw your consent by clicking on the “unsubscribe” link at the bottom of the email or by contacting us. Performance of a contract with you (or in order to take steps prior to entering a contract with you) GDPR art. 6 (1) (b): For example, where you have purchased products or services from us, and we need to use your contact details and payment data in order to process your order and deliver your product or services. Compliance with law GDPR art. 6 (1) (c): In some cases, we may have a legal obligation to use or keep your personal data. For example, where we need to keep payment information as tax documentation or when handling VAT issues. Our legitimate interests GDPR 6 (1) (f): Where it is necessary for us to understand our customer, promote our product and operate our Services efficiently for the creation, publication and distribution of product and marketing content both online and offline, globally. Examples of when we rely on our legitimate interests to use your personal data include: - when we analyze what content has been viewed on our Services, so that we can understand how they are used and improve our content. - to carry out marketing analyses to better understand your interests and preferences so that we can make our marketing more relevant to your interests and preferences. This includes when we promote our own products and services. For example, we look at what you have viewed on our Services and what products and services you have bought (including what you have looked at and what products or services you have bought on Services, for example StellaJoya Jobs). - to show you personalized advertising by identifying your interests and to create “segments” of types of audiences so that we may show you advertisements that may be more relevant to your interests and the ‘’segments’ you may be in. These ‘’segments’’ are also used to inform the building of custom audiences so that we can identify our audience across third party websites, such as social media platforms like Facebook. - for internal administrative purposes related to when you use our Services - such as our accounting and records - and to make you aware of any changes to our Services. - to collect and log IP addresses to improve the Services and monitor Service usage. - to personalize our Services (for example, so you can sign in) by remembering your settings and recognizing you when you sign in on different devices. - enabling you to share our content with others using social media or email. - when responding to your queries and resolving complaints. - for security and fraud prevention, and to ensure that our Services are safe and secure and used in line with our terms of use. Where we rely on cookies to collect any personal data, please see our Section on Cookies policy for more information and how to manage your cookie choices.

CHANGES TO THE PRIVACY POLICY

This is our entire and exclusive Privacy Policy, and it supersedes any earlier version. We may occasionally update this Privacy Policy to reflect changes in our practices and services, and we reserve the right to do so at any time. When a revision is made, we will revise the "Effective Date" on this page and any changes will be effective immediately upon posting of the revised Privacy Policy. StellaJoya encourages you to periodically review this Privacy Policy to learn how we handle your information. Your continued use of our Service indicates your consent to the Privacy Policy then posted – however not applicable to EU residents. If any changes are material, we may provide you with additional notice to your email address.

CONTACT US

If you have questions about this privacy policy, or the information practices, please contact us as follows:

By email: support@stellajoya.com

By mail: 235 Apollo Beach Blvd

STE 327

Apollo Beach, FL 33572

If you have a disability and would like to access this Privacy Policy in an alternative format, please email us at support@stellajoya.com

StellaJoya does not sell your personal information. You have the right not to receive discriminatory treatment by us for the exercise of any of your rights.